P R I V A C Y P O L I C Y
www.rockpapersisters.co.uk is committed to ensuring that your privacy is protected.
Should we ask you to provide any personal information when using this website,
then you can be assured that we will maintain the security of that information and
use it only in accordance with this privacy statement.
We strictly adhere to the requirements set out in the UK's data protection legislation.
www.rockpapersisters.co.uk may occasionally make changes to this policy and will
update this page accordingly. Please make sure you check this statement to ensure
you are happy with our current policy.
information when you purchase an item from us, contact us, or otherwise use our services through
www.rockpapersisters.co.uk or its related services.
WHAT WE COLLECT & WHY
We receive, collect and store any information you enter on our website
or provide us in any other way.
When placing an order, we need to know your
name, postal address, email address, product details and payment information.
This information allows us to process your order and will only
be used to do so.
You may also provide us with further personal information such as
a name or date if you are purchasing a custom item, or a gift message/note
should you choose to add this to your order.
We will only request information we deem necessary to fulfil your
order in full. We may also ask for your telephone contact number
in order to contact you regarding your order.
In addition, our website host wix.com may collect the
Internet protocol (IP) address used to connect your computer to the Internet;
your login; e-mail address; password; computer and
connection information and purchase history.
They may use software tools to measure and collect session information,
including page response times, length of visits to certain pages,
page interaction information, and methods used to browse
away from the page.
WHY WE NEED YOUR INFORMATION AND HOW WE USE IT
We rely on a number of legal bases to collect, use, and share
your information, including:
AS NEEDED to provide and operate our services, such as when we use your information
to fulfil your order, to settle disputes, or to provide ongoing customer support;
AFFIRMATIVE CONSENT when you have provided your affirmative consent which
you may revoke at any time, such as by signing up for our mailing list;
IF NECESSARY to comply with a legal obligation or court order or in
connection with a legal claim, such as retaining information about your
purchases if required by tax law;
AS NECESSARY for the purpose of our legitimate interests, if those
legitimate interests are not overridden by your rights or interests, such as
providing and improving our services. We create statistical data
using your information to provide the services you requested
and in our legitimate interest to improve our services.
INFORMATION STORAGE, SHARING & DISCLOSURE
Information about our customers is important to our business. We share your
personal information for very limited reasons and in limited circumstances, as follows:
Our website is hosted on the Wix.com platform. Wix.com provides us with
the online platform that allows us to sell our products and services to you.
Your data may be stored through wix.com's data storage, databases
and the general wix.com applications. They store your data on secure
servers behind a firewall. Information collection is necessary to
provide you our services .
We engage certain trusted third parties to perform
functions and provide services to our shop, such as delivery companies
(Royal Mail, Parcel Force, etc.) and payment processing gateways.
We will share your personal information with
these third parties, but only to the extent necessary to perform these services.
We use your personal information for processing payments through
a secure third party. We currently use Stripe and/or PayPal to
securely manage all our payments. All direct payment gateways offered
by wix.com and used by our company adhere to the standards set by PCI-DSS
as managed by the PCI security standards council, which is a joint effort of
brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements
help ensure the secure handling of credit/debit card information by our store
and it's service providers. Your payment information is temporarily
retained by the secure payment gateways to enable us to provide a refund
should this be necessary. We do not store your payment details.
If we sell or merge our business, we may disclose your information
as part of that transaction, only to the extent permitted by law.
COMPLIANCE WITH LAWS.
We may collect, use, retain, and share your information
if we have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security,
or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
Should you sign up for our newsletter, we will use the email address
you have given to keep you up-to-date with promotions and offers
we think you may be interested in. We keep your information on an online
contact list which you can choose to be removed from at any time.
We do not share this information to third parties or send any
correspondance other than that you have agreed to receive.
We retain your personal information only for as long as necessary to
However, we may also be required to retain this information to comply with our
legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
We generally keep your data for the following time period: 4 years.
TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
We may store and process your information through third-party hosting
services in the US and other jurisdictions. As a result, we may transfer your personal
information to a jurisdiction with different data protection and government
surveillance laws than your jurisdiction. If we are deemed to transfer information
about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer,
as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a
number of rights in relation to your personal information. While some of these
rights apply generally, certain rights apply only in certain limited cases.
We describe these rights below:
ACCESS You may have the right to access and receive a copy of the personal
information we hold about you by contacting us using the contact information below.
CHANGE, RESTRICT & DELETE. You may also have rights to change,
restrict our use of, or delete your personal information. Absent exceptional
circumstances (like where we are required to store data for legal reasons)
we will generally delete your personal information upon request.
OBJECT You can object to (i) our processing of some of your information
based on our legitimate interests and (ii) receiving marketing messages
from us after providing your express consent to receive them. In such cases,
we will delete your personal information unless we have compelling and
legitimate grounds to continue using that information or if it is needed for legal reasons.
COMPLAIN. If you reside in the EU and wish to raise a concern about
our use of your information (and without prejudice to any other rights you may have),
you have the right to do so with your local data protection authority.
HOW TO CONTACT US
For purposes of EU data protection law, We, Rock Paper Sisters, are the
data controller of your personal information. If you have any questions or concerns, or
don't want us to process your date anymore, you may contact us
at firstname.lastname@example.org. Alternately, you may mail us at:
128a High Street, Crowle, North Lincs, DN17 4DR
We use a number of different cookies on our site. Cookies are bits of
information that are automatically stored on your computer so we
can recognise you when you return. If you would like more information
on what cookies are, or how to control/delete them, then we would
recommend you visit a site such as www.aboutcookies.org for detailed
You can visit www.rockpapersisters.co.uk without telling us who you are
or providing us with any personal information. If you do not wish to have
cookies on your system, you can amend your browser preferences to
This website uses necessary cookies. These cookies are essential in
order to ensure your security and enable you to move around the website
and use its features, such as accessing secure areas of the website (your log in).
Without these cookies,you may not be ale to take advantage of all the features on
Our website may contain links to other websites. Please be aware
that once you have used these links to leave our site, we do not
have any control over the content, policies or terms and conditions
they have in place. We cannot be responsible for the protection
and privacy of any information you may give during your visit to these
sites as they are not bound by www.rockpapersisters.co.uk's privacy
statement. Please make sure you are comfortable with the sites
If you would like to access, correct, amend or delete your personal information
or you're still unsure about your privacy,
please contact us.